Questions & Answers
Everything you need to know about booking, amenities, check-in and arrival – at a glance.
In which regions are the Luxalps chalets located?+
We rent chalets at three locations: at Turracher Höhe by Lake Grünsee (Carinthia, Austria), in Sankt Englmar in the Bavarian Forest, and in Inzell in the Chiemgau (Bavaria, Germany).
How many people can the chalets accommodate?+
Depending on the chalet, they suit couples, families and larger groups – many chalets offer several bedrooms. You'll find the exact capacity on each region page.
Do the chalets have a sauna, hot pot or pool?+
On Turracher Höhe, every chalet has a private sauna and hot pot. In Sankt Englmar, all chalets have a sauna and hot pot – except the holiday apartment. In Inzell, two chalets have a hot pot, plus a seasonal outdoor pool in summer.
Are pets allowed?+
In Sankt Englmar, pets are warmly welcome on request. Simply let us know about your dog when you enquire.
How does check-in work?+
Check-in is contactless via a key box. Check-in is possible from 4:00 pm, check-out until 10:00 am – so you can arrive flexibly and relaxed.
Where can I park?+
In Inzell, one free parking space is available per chalet. In Sankt Englmar and on Turracher Höhe, free parking is available on the grounds (limited in places).
Is there WiFi?+
Yes, free WiFi is available in all chalets.
Are bed linen, towels and the final cleaning included?+
Yes, bed linen and towels are included. The final cleaning is – unless stated otherwise – already included in the price.
How do I book best? Can I also book via Booking or Airbnb?+
The best price is booking directly with us – with no portal fees and personal service.
What about cancellation?+
Cancellation terms depend on the chosen period. If you have any questions, just talk to us personally – we'll find a solution.
Can I book for groups, companies or celebrations?+
Yes. At several locations you can book multiple chalets together – ideal for groups, company events, weddings or celebrations.
What activities are there nearby?+
Depending on the region: ski-in/ski-out, tobogganing and cross-country skiing in winter, plus swimming, hiking and mountain biking in summer. Details are on each region page.
Can I rent a whole holiday home with friends?+
Yes – that is exactly what the chalets are for. You always rent the entire house, not single rooms. Depending on the location a chalet sleeps roughly 6 to 10 people. For a holiday with friends or the extended family that means: a shared living area, your own kitchen, separate bedrooms – and no strangers in the house.
Are the chalets suitable for a company trip, a team event or a seminar?+
Yes. Companies book with us for team events, company outings, strategy days, workations and seminars. WiFi is available throughout and the smart TVs can be used for presentations (please bring an HDMI adapter). We are happy to invoice the company. For teams from around 12 people you book several chalets side by side; one of them becomes the meeting point.
Can we book several chalets together for a larger group?+
Yes. Each site consists of several chalets next to each other, so groups of roughly 20 to 30 people can stay together instead of someone sleeping in the next village. This works equally well for clubs, colleagues, multi-generation holidays and groups of friends. Just tell us how many you are and when – we will check which houses are free at the same time.
Are celebrations such as birthdays, anniversaries or weddings possible?+
Milestone birthdays, anniversaries, small weddings and stag or hen parties are welcome – please talk to us beforehand so we can find the right site and occupancy. All we ask is that quiet hours are respected; the chalets are located in quiet residential areas.
What is the address of each chalet?+
Turrach: Turracher Höhe 175-178, 9565 Turracher Höhe, Carinthia, Austria.
Sankt Englmar: Zipflwiesstraße 30, 94379 Sankt Englmar, Bavaria, Germany.
Inzell: Kreuzfeldstraße 46, 83334 Inzell, Bavaria, Germany.
Each location page shows the address again, with a “Get directions” button.